![]() ![]() Periodic tours of the property to ensure the property is meeting brand standards.Īssists and provides reasonable accommodations in response to guest requests whenever possible and practicalĬompliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities. ![]() Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. ![]() Job functions to include setup, maintenance and takedown of the breakfast when required by time of day and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the propery Job functions to include handling collection efforts of all in-house balances. Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. The GSR must embrace ESA’s service culture and treat all guest and associates with the utmost of respect and kindness. Job functions include empowerment to resolve guest issues through the Make it Right process. Assists guests at all times responds to guest requests with diligent follow through. Watch A Day in the Life video for Guest Services Representative ĭemonstrates and promotes a 100% commitment to providing the best possible experience for our guests. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The firearm Carrillo was holding when contacted by officers was loaded.POSITION PURPOSE AND SUMMARYThe Guest Services Representative (“GSR”) position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. ![]() Members of the East County Major Crimes Team (MCT) responded and are actively investigating the incident. The involved officers have been placed on Critical Incident Leave, according to department policy.Īt this time, the investigation shows that Carrillo fired multiple rounds from inside his motel room, through the motel door, and into a neighboring unit. The neighboring unit was unoccupied at the time of the shooting, and nobody was injured. As a precaution, Carrillo was evaluated by medical personnel at the scene. Carrillo was quickly taken into custody and checked for injuries. It was determined Carrillo was not injured by gunfire. Once officers arrived at the hotel, they heard gunshots coming from a second-floor room, and officers began an evacuation plan for occupants of the second floor. Officers went upstairs, and a short time later, 34-year-old Joseph Carrillo, of Gresham, came out of the motel room into the hallway, armed with a handgun, and pointed it at police. One Gresham officer fired their weapon and Carrillo fell to the ground. It was reported to police that room 207 had bullet holes in the door that appeared to come from inside of the room and go out through the door. on Thursday, October 6, Gresham police responded to the Extended Stay America Suites (formerly the WoodSpring Suites), located at 3013 NE 181stAvenue.
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